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Your Rights, Our Rules, Straight Up

Access to firekine depends on where you are — eligibility is governed by your state's laws, and we only operate where local law permits.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ coveredDispute contact pathPolicy update notices
firekine Your Rights, Our Rules, Straight Up
ACCOUNT SECURITY

How We Handle Your Data and Account

We handle personal data collected during identity verification, payment processing through PayPal, Venmo, or Play+, and account activity under a retention policy tied to legal obligations in the states where we operate. You have the right to request a copy of what we hold, ask for corrections, or request deletion where law allows — submit those requests through the legal email channel. Cookies on our site are used for session management and fraud detection; you can adjust non-essential cookie preferences through your browser settings without affecting your ability to log in.

Data Retention Policy

We keep your account and payment data only as long as required by applicable state law or our fraud-prevention obligations — no longer than necessary.

Cookie Controls

Session cookies keep your account active; analytics cookies are optional. Adjust preferences in your browser settings — your login and wallet access stay unaffected.

Identity Verification

State-law compliance requires us to verify your identity at registration. Documents you submit are stored securely and used only for account eligibility and fraud checks.

Request a Data Change

Email our legal team to correct stored personal information, request account data export, or ask about deletion rights — we confirm receipt and act within our stated window.

POLICY CONTACT

Reach Us on a Legal or Account Question

If something in our terms raises a question — a payment dispute, a data request, or a policy clarification — here's how to get a direct answer. We route legal and account inquiries separately from general support so you reach the right team without bouncing around.

Legal Inquiries Email Send a written request to our legal team for policy clarifications, data access requests, or formal disputes. We respond within the window stated in our terms.
Live Account Chat Use the live chat tool in your account dashboard for real-time help on payment holds, verification steps, or account-access questions tied to legal compliance.
Policy Update Alerts Material changes to our terms are sent to your registered email before they take effect, so you have time to review them and decide whether to continue using the account.

Common Legal and Policy Questions Answered

These are the questions we actually get about our terms — account access by state, data rights, payment disputes, and what happens when policies change. If your question isn't here, use the legal email channel.

Access depends on your state's online gaming laws. We run an eligibility check at account creation — if your state isn't covered, we'll let you know before you go further.

Disputes on PayPal or Venmo transactions go through each network's own resolution process first. We cooperate with every investigation and respond to network inquiries within required timeframes.

Email our legal team from your registered address with a subject line of 'Data Access Request.' We confirm receipt and deliver your data within the window stated in our privacy policy.

You can request deletion of personal data where state law allows it. Some information tied to fraud prevention or legal obligations may need to be retained beyond your request — we'll explain what applies.

We email your registered address before any material policy update takes effect. The email summarizes what changed and when it applies, giving you time to review before the new terms go live.

Yes — all funded transactions, including those via Play+ prepaid card, fall under our account terms. Play+ also has its own cardholder agreement, and both sets of rules apply to your transactions.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.